ROC pickup guide: Frederick Douglass Greater Rochester International

How chauffeur pickups work at Frederick Douglass Greater Rochester International (ROC), serving Rochester: where you are met, what waiting is included, and what to send when you book.

3 min read

Arriving at ROC

Frederick Douglass Greater Rochester International (ROC) serves Rochester. Your chauffeur parks and meets you inside at baggage claim with a name sign, rather than waiting on the arrivals road.

Rochester's airport is about ten minutes from Downtown, small enough that arrivals rarely take long.

What is included

Flight tracking on every pickup, so a delayed landing moves the pickup with it at no charge. International arrivals include 60 minutes of waiting from touchdown and domestic arrivals 30.

Your chauffeur carries your bags to the car. The meeting point for your terminal is written in the confirmation email.

Getting into Rochester

Most journeys from ROC run to Downtown Rochester, East Avenue, Pittsford, Brighton and the rest of the metro.

Work splits between the university and medical campuses and the technology employers out toward Henrietta and Pittsford.

What to send when you book

The flight number, the arrival date and time, passenger count, luggage, and any child seats. For departures from ROC, tell us the check-in time you are aiming for and we will work back from it.

Ready When You Are

Your Chauffeur,
One Message Away

Tell us where and when, and we will send back a fixed fare.
Dispatch answers around the clock, every day of the year.