Quote first, then confirmation
You tell us the journey, we quote your exact route, and the fare is fixed once you accept it. The confirmation email carries the vehicle class, the chauffeur meeting point and the cancellation terms.
Before pickup
Your chauffeur aims to be in position 10 to 15 minutes early. For an address pickup, they will message on arrival rather than ringing the bell unless you ask them to.
In the car
Water and charging are in the car. Your chauffeur will take your route if you have one and the quickest one if you do not, and will not make conversation unless you start it.
Afterwards
Your card is charged when the journey is complete, and the receipt itemises anything charged beyond the quoted fare.
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